Commercial Development & CRM Lead (80-100%)

Honau (LU) / Zug-Lucerne Area

At Neupack, we're investing in modern CRM tools, stronger commercial processes and smarter use of customer data to support our next phase of growth.

We're looking for a commercially minded and analytically strong professional to help shape how our commercial organisation operates, measures performance and unlocks customer opportunities.

You won't simply report performance. You'll help define it.

This isn't a traditional controlling role and it isn't an IT position.

It sits at the intersection of commercial development, CRM, sales performance and business analytics.

You'll work closely with management and our sales team to improve commercial processes, define meaningful KPIs and help translate business needs into practical CRM solutions.

Software development is handled by external specialists. Your role is to define requirements, drive implementation and ensure business adoption.

Commercial Development & Analytics

• Analyse customer, product and sales performance
• Develop KPIs, dashboards and management reporting
• Evaluate customer profitability, sales effectiveness and growth opportunities
• Support customer segmentation and account prioritisation
• Contribute to commercial planning and decision-making

CRM & Commercial Excellence

• Analyse and improve commercial processes
• Define CRM requirements, workflows and reporting needs
• Act as key interface between sales, management and external CRM partners
• Support implementation, testing and continuous improvement
• Drive CRM adoption and user engagement

Project Leadership

• Lead CRM and commercial development projects
• Coordinate stakeholders across the business
• Drive initiatives from concept through implementation

You may currently work as a:

• Sales Controller
• Commercial Controller
• Sales Operations Manager
• CRM Specialist
• Business Analyst
• Business Development Manager
• Key Account Manager with strong analytical capabilities

Most importantly, you understand how B2B sales organisations operate and enjoy turning commercial insights into practical improvements.

• Strong commercial and analytical capabilities
• Experience with KPIs, reporting and performance management
• Experience working with CRM systems
• Ability to translate business requirements into software solutions
• Project management and stakeholder management skills
• Hands-on, pragmatic and solution-oriented mindset
• Fluent German and/or English
• French or Italian is a plus

Experience with Salesforce, Power BI or similar platforms is beneficial but not mandatory.

• Business-critical role with visible impact
• Significant autonomy and room to shape the role
• Direct exposure to senior decision-makers
• Short decision paths and entrepreneurial culture
• Flexible working arrangements
• Attractive compensation and long-term perspective
• Opportunity to shape the future commercial organisation of a successful Swiss SME

We look forward to receiving your complete application, including a recent photograph.

Direct applications are preferred. Unsolicited candidate submissions from recruitment agencies or staffing firms will not give rise to any claim for fees or commissions.