Customer Service Representative

For our client based in the Canton of Fribourg and operating in the Medical Devices industry, GI Life Sciences is looking for a:

Customer Service Representative

Temporary assignment (12 months)
Start date: Early January or sooner

Join an international environment where your customer-oriented mindset truly makes a difference. Do you enjoy being at the heart of operations, coordinating with multiple stakeholders, and ensuring an outstanding customer experience? Are you looking for a diverse role that combines customer relations, order management, and continuous improvement in a demanding environment? Then this opportunity could be the right fit for you.

Your Mission :

As a Customer Service Representative, you will be responsible for the complete management of customer orders, ensuring a smooth process from order receipt through to delivery.

Acting as a key interface between customers and internal departments, you will help maintain a high level of customer satisfaction while actively contributing to process improvement and digitalization initiatives.

Your Responsibilities :

• Manage and monitor international customer orders throughout the entire order lifecycle.
• Serve as the primary point of contact for customers regarding orders, deliveries, and lead times.
• Coordinate activities with Supply Chain, Finance, Quality, and Logistics teams.
• Anticipate and resolve operational issues to ensure customer satisfaction.
• Participate in continuous improvement and process digitalization projects.
• Contribute to workflow optimization and the enhancement of internal procedures.
• Support organizational change initiatives in a dynamic and evolving environment.
• Ensure accurate tracking of performance and customer service quality indicators.

Your Profile :

• Degree or training in Business Administration, Logistics, or an equivalent field.
• Minimum 3 years of experience in Customer Service, Order Management, or Supply Chain.
• Experience in an international environment, ideally within a regulated industry.
• Good understanding of Supply Chain and order management processes.
• Experience contributing to continuous improvement and/or process digitalization projects.
• Excellent command of English.
• Proficiency with ERP systems and the Microsoft Office Suite.

Why Join This Opportunity?

• A rewarding assignment within a stimulating international environment.
• A central role with extensive interaction across internal and external stakeholders.
• The opportunity to contribute to transformation and process improvement projects.
• A versatile position combining customer relations, coordination, and continuous improvement.
• A workplace culture that encourages autonomy, collaboration, and initiative.

Interested?

We look forward to receiving your application and discussing this exciting opportunity with you.