Senior Business Analyst – Infrastructure & Corporate Applications

Are you a senior, hands-on Business Analyst who can bring structure to complex technology initiatives, improve delivery backlogs and confidently operate between business stakeholders, engineers and application support teams?

We are looking for a pragmatic and delivery-focused Senior Business Analyst for an initial six-month contract.

You will support Product Owners and technology teams by translating business needs into clear, prioritised and testable requirements. You will play an active role across the full delivery lifecycle, from discovery and backlog refinement through testing, implementation and ongoing operational support.

This is not a purely documentation-focused position. The successful candidate will be comfortable taking ownership, challenging unclear requirements and moving between change initiatives and business-as-usual application support.

• Partner with Product Owners to manage, refine and prioritise product backlogs.
• Lead requirements workshops, discovery sessions and backlog refinement meetings.
• Translate complex or ambiguous business needs into clear and actionable requirements.
• Create user stories, acceptance criteria, process flows and supporting documentation.
• Ensure user stories meet agreed Definition of Ready standards.
• Work closely with engineers, vendors and business stakeholders to clarify scope, dependencies and delivery risks.
• Define test scenarios and coordinate User Acceptance Testing.
• Validate delivered solutions against agreed requirements and business outcomes.
• Support defect triage, prioritisation and resolution.
• Provide second-line business support for applications and technology services.
• Investigate incidents, service requests and recurring operational issues.
• Coordinate with business users, technical teams and external vendors to resolve issues.
• Maintain operational documentation, support procedures and knowledge articles.
• Identify recurring service issues and convert them into improvement opportunities.
• Communicate progress, risks, decisions and recommendations clearly.
• Support change adoption, training and transition into business-as-usual operations.

Location: Zurich (3 days a week onsite)

Contract: Initial 6-month contract

Extension: Possibility of extension

Our client is an established international organisation operating within the financial services sector. Headquartered in Zurich and backed by a global group, the company combines financial stability with the pace and visibility of a growing international business.

The organisation is currently investing in its technology landscape and is looking for an experienced contractor to support its Infrastructure and Corporate Applications teams. This is a highly collaborative environment where technology works closely with business functions, external vendors and senior stakeholders.

• At least seven years of hands-on Business Analysis experience within IT, technology or digital delivery environments.
• A bachelor’s or master’s degree in Business Information Systems, Computer Science, Business Administration, Finance, Engineering or a related discipline.
• Candidates with an equivalent combination of relevant professional qualifications and substantial practical experience will also be considered.
• Strong experience managing requirements from discovery through delivery, testing and implementation.
• Recent experience working with enterprise technology, infrastructure services or corporate applications.
• Demonstrable experience supporting Agile product teams and managing delivery backlogs.
• Strong capability in writing user stories, acceptance criteria and structured requirements.
• Experience planning and coordinating UAT and managing defects through to resolution.
• Previous exposure to application support, BAU services, incidents or service requests.
• Confidence working across business stakeholders, engineers, Product Owners and external vendors.
• Ability to manage multiple priorities, dependencies and stakeholders.
• Working knowledge of Azure DevOps, Jira, ServiceNow or similar platforms.
• Strong analytical, problem-solving and communication skills.
• A pragmatic, delivery-focused approach and the ability to become productive quickly.
• Fluent English communication skills are essential.

• Experience within insurance, reinsurance, banking or another regulated financial-services environment.
• Experience with corporate applications supporting areas such as Finance, HR, Operations, Risk or Collaboration.
• Exposure to infrastructure, cloud, identity, workplace technology or enterprise services.
• Understanding of ITIL and service-management principles.
• Relevant professional qualifications such as IIBA, BCS Business Analysis, Agile, Scrum, SAFe or ITIL certification.
• Previous experience succeeding in an interim or contracting assignment.
• A background combining Business Analysis with application management, product analysis or service ownership.
• German language skills would be an advantage.

Applicants must already be eligible to work in Switzerland without employer sponsorship. We can consider Swiss nationals, citizens of EU/EFTA member states, and candidates who already hold a valid Swiss work permit authorising employment.

• An initial six-month contract with the possibility of extension.
• Two days of Home Office
• A visible role within an international technology transformation.
• The opportunity to influence both project delivery and operational service improvement.
• Direct collaboration with Product Owners, engineers, business leaders and external partners.
• A varied assignment covering enterprise applications, technology services and business change.
• A professional and international working environment in Zurich.
• The opportunity to make a measurable impact within a short assignment.